Shipping policy

Shipping Policy

Welcome to Velvetora. We are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy below before placing an order.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders are processed Monday through Saturday (excluding public holidays).
Once your order is shipped, you will receive a shipping confirmation email along with your tracking details.

Shipping Time

Estimated delivery times are as follows:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, festivals, or other unforeseen circumstances.

Shipping Charges

Free Shipping on eligible orders (if applicable).
Any applicable shipping charges will be displayed at checkout before payment.

Order Tracking

After your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

Incorrect Address

Please ensure that your shipping address and contact information are accurate before placing your order. Velvetora is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us. We will coordinate with our shipping partners to investigate and resolve the issue as quickly as possible.